At Next Wave Innovations Ltd, we strive to deliver high-quality digital solutions and services that meet and exceed our clients’ expectations. However, we understand that issues may occasionally arise. This Refund & Return Policy outlines the circumstances under which you may be eligible for a refund, and the process involved.
1. Digital Services and Non-Tangible Products
As our services are primarily digital and custom-built (e.g., web design, app development, marketing strategies), we generally do not offer refunds once the service has been initiated or delivered. This includes:
Custom software or website development
Marketing and advertising campaigns
Hosting and cloud setup
Cybersecurity solutions
Technical consulting or strategy services
2. Eligibility for Refunds
Refunds may be issued only under the following conditions:
Non-delivery of the service: If a service is not delivered within the agreed timeframe and no progress has been made.
Duplicate payment: If you are mistakenly charged more than once for the same service.
Service not as described: If the final deliverable significantly deviates from the written and agreed-upon scope of work, and cannot be reasonably corrected.
Refunds are not issued for change-of-mind or dissatisfaction after significant work has been completed.
3. Revision and Correction Policy
We value collaboration. For most services, you are entitled to a set number of revisions, clearly stated in your service agreement or contract. We will make reasonable efforts to correct any issues or deliverables within scope before considering a refund request.
4. Return Policy for Physical Products (if applicable)
If we provide any physical items (e.g., branded merchandise or packaged tech products), the following applies:
Return Window: 14 days from the date of delivery
Condition: Items must be unused, undamaged, and returned in original packaging
Shipping Costs: Return shipping is the responsibility of the customer unless the item was defective or incorrect
Please contact us first before sending any returns.
5. How to Request a Refund
To initiate a refund or return request, please email us at:
📧 info@nextwaveinnovationsltd.com
Include your full name, contact info, invoice/order number, and reason for the request.
We will review your request within 5–7 business days and contact you with the outcome.
6. Dispute Resolution
If a dispute arises regarding a refund, we encourage open and respectful communication. We may offer alternative solutions, including service credits, extended revisions, or escalated project review.
7. Policy Changes
Next Wave Innovations Ltd reserves the right to update or modify this Refund & Return Policy at any time. Any changes will be posted on this page with a revised “Last Updated” date.